Shipping policy

Shipping Policy

Play Pretend Lashes & Beauty
Location: South Australia, Australia

We currently ship Australia-wide only. This includes all Australian states and territories.

We do not ship internationally at this time.

Orders are typically processed within 1–3 business days after payment is received.
Processing times may be longer during sales periods, holidays, or peak times.
Orders are not processed or shipped on weekends or public holidays.

You will receive a confirmation email once your order has been dispatched.

We use reliable Australia Post and/or courier services for all deliveries.

Estimated delivery times after dispatch:

Delivery times are estimates only and may vary due to postal delays, weather events, or other circumstances outside our control.

Shipping costs are calculated at checkout and vary depending on:

Occasionally, we may offer free shipping promotions, which will be clearly advertised on our website.

Where available, tracking information will be provided once your order has been dispatched.

It is the customer’s responsibility to monitor tracking updates and ensure someone is available to receive the delivery if required.

We are not responsible for delays caused by postal services or courier companies.

If your order is delayed or appears lost, please contact us at [Insert Email], and we will assist you in lodging an enquiry with the carrier.

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for:

If an order is returned to us due to an incorrect address, additional shipping fees may apply to resend the order.

We are not liable for parcels marked as "delivered" by the carrier but reported as missing or stolen.

We recommend checking with household members, neighbours, or your local post office in such cases.

We currently do not offer international shipping.

If you have any questions about shipping or your order, please contact:

Play Pretend Lashes & Beauty
Email: hello@playpretend.co